Privacy Policy
Your privacy is paramount. We handle sensitive medical data with the highest security standards, ensuring that your identifiable health information is protected throughout your treatment journey.
1. Information We Collect
We collect personal Identifiable Information (PII) including name, passport details, contact info, and Protected Health Information (PHI) like medical records, diagnostic images, and blood test results to facilitate hospital admissions and visa applications.
2. How We Use Data
Your data is strictly used for pre-evaluation by medical specialists, appointment booking, coordinating specialized concierge services (translation, transport), and processing official invitation letters for medical visas.
3. Secure Sharing with Partners
To provide a complete medical tourism package, your relevant information may be shared with our partner JCI-accredited hospitals, specific specialists, licensed visa agencies, and luxury accommodation providers as required for your booking.
4. Data Encryption & Storage
All medical documents uploaded to our platform are encrypted in transit using industry-standard SSL/TLS technology. We implement strict access controls so only authorized case managers and medical staff can view your records.
5. Your Rights & Access
You have the right to request access to your data, correction of any inaccuracies, or complete deletion of your records from our systems at any time, except where retention is legally required for medical audits.
GDPR & Medical Compliance
We adhere to international best practices for medical data protection, ensuring cross-border data transfer security between patient countries and China.